How Members Can Change Their Password

For international buyers and trading partners, account security is a shared responsibility. This guide explains how to update your member password on our B2B export platform, what to verify before and after the change, and how to manage access for your procurement team across different time zones and markets.

Why Password Maintenance Matters in Cross-Border Trade

Your account holds quotations, order history, shipping documents, and payment records. A compromised password can disrupt active shipments, expose commercial terms, or delay letter-of-credit processing. Regular password updates reduce the risk of unauthorized access, especially when multiple staff members share login credentials for the same company account.

For importers and distributors, we recommend updating passwords at least every 90 days, or immediately after any staff departure or role change within your procurement team. This is a simple operational step that protects both your commercial interests and your supplier relationship.

Before You Change Your Password

Take a moment to prepare. You will need access to the email address registered on your account to receive verification codes. If your company uses a shared mailbox, ensure the relevant team member is available to retrieve the confirmation message promptly.

• Confirm your current login credentials – you will need your existing password to initiate the change.
• Check your email inbox – including spam or junk folders – for any verification messages from our platform.
• Notify your team – if you are the account administrator, let other users know that access will be temporarily interrupted during the update.
• Have your customer reference number ready – this helps us identify your account if you need assistance.

Step-by-Step Password Update Process

For Individual User Accounts

Log in to your account, navigate to the profile or security settings section, and select the option to change your password. The system will prompt you to enter your current password, then your new password, and finally confirm the new password. After submission, a verification email will be sent to your registered address. Click the link or enter the code provided to complete the process.

For Company Accounts with Multiple Users

If your organization has several staff members accessing the same account, designate one person as the primary administrator. This individual should manage the password change and then distribute the new credentials securely to the rest of the team. Avoid sending passwords through unencrypted email or messaging apps. Consider using a password manager for internal sharing.

Creating a Strong Password for Trade Accounts

Your password should be unique to this platform – do not reuse passwords from your email, banking, or other commercial portals. A strong password typically includes a mix of uppercase and lowercase letters, numbers, and special characters. Aim for at least 12 characters. Avoid obvious choices such as company names, product categories, or shipment references.

Consider using a passphrase – a sequence of random words or a memorable sentence – combined with numbers and symbols. For example, "Export2024#Qingdao" is easier to remember than a random string and significantly harder to guess.

After the Password Change: What to Verify

Once your password is updated, take a few minutes to confirm that everything is functioning correctly. This is especially important if you have pending orders or active negotiations.

• Log in with the new password – verify that you can access your dashboard and that all modules appear as expected.
• Check your saved quotations – ensure that your historical quotes, price lists, and product specifications are still visible.
• Review your shipping information – confirm that your default Incoterms, port of loading, and delivery preferences remain unchanged.
• Test the inquiry function – send a test message to your account contact to ensure that communication channels are working.

Troubleshooting Common Issues

If you do not receive the verification email within 10 minutes, check your spam folder first. If it is not there, verify that the email address on file is still current. If you have changed your company email recently, you may need to update your contact information before you can complete the password reset.

Should you forget your password entirely, use the "forgot password" link on the login page. You will be asked to provide your registered email address, and a reset link will be sent to you. For security reasons, the link typically expires within 30 to 60 minutes. If it expires, simply request a new one.

If you experience repeated failures, wait 15 minutes before trying again. Multiple failed attempts may temporarily lock your account for security purposes. In this case, contact our customer service team directly, providing your company name and registered email address so we can verify your identity.

Account Security for Procurement Teams

Many international buyers manage multiple supplier accounts simultaneously. We recommend maintaining a clear internal policy for how supplier account credentials are stored and accessed within your organization. This includes documenting who has access, when passwords were last changed, and what steps are taken when a team member leaves.

For larger procurement departments, consider using a shared team email address for supplier registrations. This ensures that account-related notifications, including password resets and verification codes, are not lost when an individual changes roles or leaves the company.

When to Contact Us

Our support team is available to assist with password-related issues during business hours. Before reaching out, please have the following information ready to expedite verification:

• Your registered company name and country of registration
• The email address associated with your account
• Your customer reference number, if available
• A brief description of the issue you are experiencing

For urgent matters, such as suspected unauthorized access or a locked account during an active shipment, mention the urgency in your message so we can prioritize your request. Please note that for security reasons, we cannot disclose account details or reset passwords over the phone without completing a formal verification process.

Final Recommendations

Treat your account password as a critical piece of your international trade infrastructure. Just as you verify customs documentation and payment terms before shipment, verify that your digital access is secure and current. Schedule a quarterly review of all supplier account credentials, and encourage your team to report any suspicious activity immediately.

If you have any questions about this process, or if you need assistance with account recovery, please contact our support team. We are here to help you maintain secure, efficient access to our platform throughout your procurement and distribution activities.