Quality Feedback
Report product issues with evidence.
After-Sales Service
Support That Continues After Delivery
Quality feedback, replenishment, spare parts and replacements are handled through a clear case process.
Support scope
What after-sales covers
Replenishment
Reorder support after delivery.
Spare Parts
Parts support for equipment items.
Replacement
Replacement or rework where agreed.
Usage Guidance
Product care and handling guidance.
Case Tracking
Follow each case to closure.
Case process
Four steps to closure
- 01
Submit a case
Send the issue description, photos and order details.
- 02
Review evidence
We assess the case and its scope.
- 03
Agree a solution
Replacement, rework, parts or credit is agreed.
- 04
Track to closure
The case is followed until resolved.
Response promise
Indicative response times
- Standard case
- First response within one business day
- Urgent operational issue
- Same-day review during working hours
- Spare parts request
- Availability confirmed within two business days
- Replacement decision
- Confirmed after evidence review
- Replenishment order
- Handled through the normal quote process
Contact after-sales support
Tell us what happened
Send the issue and evidence and we will start the case process.
- Defined case process
- First response within one business day
- Replacement and spare parts support