FAQ
Straight Answers to Common Purchasing Questions
Answers on MOQ, samples, payment, lead time, certification, packaging, shipping and after-sales.
Ordering
MOQ, samples and payment
What is the minimum order quantity?
MOQ depends on the product and customization. Reference ranges are given per category and confirmed in the quote.
Can I order a sample first?
Yes. Samples can be requested for most products, and eligible fees can be credited to production.
Which payment methods are accepted?
Common international payment methods are supported; exact terms are confirmed in the quotation.
Can you supply below the reference MOQ?
In some cases a trial or sample order is possible. The available route is confirmed in the quote.
Timing and quality
Lead time, inspection and certification
How long does production take?
Standard bulk production is often 25 to 45 days after sample approval, depending on product and season.
How is quality controlled?
Orders pass material, in-line and pre-shipment checks against the approved sample and purchase order.
Do you provide certificates?
Certification and test documents are provided where available and required for the product and market.
Can you arrange third-party testing?
Yes. Third-party lab testing can be arranged and the report provided for review.
Shipping and support
Packaging, shipping and after-sales
How are fragile items packed?
Ceramics and glass use inserts and protective packing to reduce breakage in transit.
Which trade terms are available?
EXW, FOB, CIF and other common Incoterms are supported.
What happens after delivery?
After-sales support handles quality feedback, replacements, spare parts and replenishment.
How fast is the first response?
Standard inquiries and after-sales cases target a first response within one business day.
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